VectorVest OnLine
Why
can I not access VectorVest OnLine through Firefox?
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To Top
Browsers such as Firefox, Netscape, Opera and Chrome do not have the functionality
required to access and utilize the features in our OnLine product. To access
and use VectorVest OnLine, you need to use Microsoft Internet Explorer 6.0 or
7.0.
You
can run VectorVest through Firefox by using version 3.0 + and
installing the Firefox plug-in IE tabs. Here is a link that will walk
you through the process. Click
here for Firefox IE tab install directions
When
I log on to VectorVest OnLine, none of the toolbar buttons work.
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This occurs when a firewall has blocked out some of the content of our
website. To resolve this error follow the following steps
- Disable the
Firewall.
- Open
Internet Explorer
- Click Tools
- Click
Internet Options
- Click on
Delete Files
- Put a check
next to Delete all offline content
- Click OK.
(Note: This may take a few minutes to complete, as it is deleting all
of the stored images etc. that you have from browsing web pages.)
- Close
Internet Explorer
- Leave the
Firewall disabled.
- Open
Internet Explorer
- Log into
VectorVest OnLine.
- Click on
Stock Viewer, UniSearch, and Graphs once.
- Enable the
Firewall and close Internet Explorer.
- Log back in
to verify that everything still works.
I am having trouble using VectorVest
OnLine when using my Satellite, Cellular, or dialup connection Back To Top
Due to the nature of Satellite it may be necessary to change your proxy
settings. Please feel free to contact customer service (888-658-7638)
we can provide you with the proxy settings you need for your satellite
provider.
Cellular
connections, may not be as stable as other methods of connecting to the
Internet. To confirm this please be sure to update any drivers
available for your wireless phone card. Dialup connections are much
slower than broadband connections. If you continue to have problems
using VectorVest OnLine with any of these Internet connections, and
have no alternate method of connecting to the Internet (ie. DSL or
Cable Modem), VectorVest ProGraphics v6.0 is our recommended
product.
When
I log into VectorVest OnLine, I receive a message saying “It appears
your account is expired.” Back To Top
CAUSE: This means that
somehow your account does not have access to VectorVest OnLine. There
are a few things that can cause this.
- If you are
on an annual subscription, your expiration date may have come. If this
is the case you would need to call 1-888-658-7638
to renew your subscription.
- If you are
on a monthly subscription, the credit card you are using did not
process correctly. Perhaps the one we have on file is expired or you
may have cancelled that card. If this is the case, please call 1-888-658-7638.
- After your
trial ended, your subscription may need to be renewed. If this is the
case, please call 1-888-658-7638.
You may have to update you contact information.
- When logged into VectorVest from your
desktop icon:
- Click
on My Profile in the upper right corner just under your name.
- This
will allow you to correct your contact information, billing address,
shipping address and credit card information.
- From
here you will also have access to change your password, access products
and your subscription under the "My Subscription" tab.
- When logged in from the web site
www.vectorvest.com you will be taked to the Online Member Services page
- From
this page
you can click on the VectorVest Store icon on the top of the page or at
the bottom of the page you can click on Update your customer profile or
change your password.
- By
clicking on any of these 3 locations
you will be taken to a location that will allow you to correct or
change your contact information, billing address, shipping address and
credit card information.
- From
here you will also have access to change password, access products and
your subscription under the "My Subscription" tab.
- You can
also give us a call to update your billing information
- Please
call our sales department at 1-888-658-7638
When I log into VectorVest OnLine, I
receive a message saying “The username and/or password that you have
entered is invalid. Please reenter your username and password and try
again.” Back To Top
CAUSE: This most likely
occurred due to an incorrect password being entered. The password is
case sensitive. It may also be caused by an incorrect username being
entered.
FIX: We can typically fix
this error by emailing the username and password to you. Once you get
the email, enter your username and password exactly as it appears in
the email. Click
here to have your username or password emailed to you
When I try to retrieve my username and
password through email, I receive a message saying “Your email address
was not found. Please try again.” Back To Top
CAUSE: The email address
we have on file for you is different than the one you are typing in the
box.
FIX: If you know another
email address that you may have given us when you started your
subscription, you can type that one in. If your email address has
changed, please call 1-888-658-7638
so that we can update your email address.
VectorVest
ProGraphics
When I try to download, I
receive error 0. Back To Top
- From the
VectorVest homepage, click on Download at the top in the dark blue.
- Click on
Settings.
- Click on
the Options tab, and verify that the number of days to download is set
to 10.
- If you are
using a dial-up connection you may want to set this to 5.
- If you are still receiving this error,
please try the following:
- Open
Internet Explorer.
- Click
on File.
- If
there is a check mark next to "Work Offline", uncheck it.
- Try to
download again.
- If you still receive this error and
have a firewall, disable it and attempt to download again. If the
download succeeds, refer to your firewall documentation to determine
how to allow access for programs to the Internet.
When
I try to download, I receive error 12029. Back To Top
Error 12029 indicates that something on your machine (generally a
firewall) has blocked access to the Internet for our software. To fix
this error, either disable your firewall before downloading, or refer
to your firewall documentation to determine how to allow access for
programs to the internet.
After
downloading the nightly update, I receive error 10011976.
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This error occurs when the program detects an incorrect day of
information to process. To correct this error, follow these steps:
- Double
Click My Computer.
- Double
Click Local Disk (C :) [or whichever drive VectorVest is installed on].
- Double
click the Program Files folder
- Double
click the VectorVest folder
- Double
click the VectorVest ProGraphics 6.0 folder
- Double
click the Download folder.
- Choose any
item on the right side of the screen by clicking on it once
- Click on
Edit
- Click on
Select All
- Click on
File
- Click on
Delete
- Click Yes
to confirm deletion.
- Open up
ProGraphics 6.0 and download again
When
I try to download, I receive error 12007. Back To Top
This error occurs when one of three things happens.
- There is no
current connection to the Internet.
- The
Internet connection you have is not a good connection.
- There is
something blocking the download. (Firewall)
If you are able to go to websites such as research.microsoft.com
then most likely your Internet connection is active. If you can not get
to that site, try to restart your Internet connection.
If you still get the error after restarting your Internet connection
you probably have a Firewall that is blocking the download of the data.
If you have a Firewall, you would need to add the VectorVest program to
the safe list.
When
I try to download I receive a message: "We could not register your
product for the following reason: Our records indicate that you have
already activated this product on [X] computers. You are only licensed
for [X] computers." Back To Top
This occurs when you have installed the program on more machines than
your account has you licensed for. You can either purchase an
additional user license or have your account reset to move your
activation from one machine to another.
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